Remote / Home-based · Self-employed

Customer Service & Administration Assistant

Support ShapeU Cleaning’s growing business with customer conversations, enquiry follow-ups and day-to-day administration, working remotely from home.

Flexible hours to negotiatePayment to be negotiatedRemote / home-based

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About the opportunity

Help keep customers and the business moving.

ShapeU Cleaning Services Ltd is looking for a reliable, organised and confident self-employed customer service and administration assistant. This remote, home-based opportunity suits someone comfortable speaking with customers, making outgoing calls, following up enquiries and helping manage business administration.

Main responsibilities

Make outgoing calls to customers and potential customers.
Respond to enquiries by telephone, email and other agreed channels.
Follow up enquiries, quotations and potential bookings.
Contact existing customers to check satisfaction and maintain relationships.
Prepare and provide regular activity and management reports.
Follow up outstanding invoices and chase overdue payments professionally.
Record, acknowledge and help manage customer complaints; follow up and keep customers updated.
Assist with preparing, issuing and following up customer contracts and service agreements.
Maintain accurate customer records and update the business administration system.
Liaise with cleaning partners and management where necessary.
Help ensure customer enquiries and administrative tasks are dealt with promptly.

What we’re looking for

Good telephone and communication skills, with confidence making outgoing calls.
Previous customer service or administration experience.
Good organisation, time-management skills and written English.
Ability to deal professionally with customer concerns and complaints.
Basic computer skills and confidence using email, spreadsheets and online systems.
Reliable, professional and able to work independently.
Remote working experience is welcome; cleaning, property management, facilities management or customer service experience would be an advantage.

Working arrangement

Fully remote, working from home.
Self-employed arrangement.
Hours are to be negotiated around business requirements and the successful applicant’s availability.
Payment and rates are to be negotiated depending on experience, availability and responsibilities.
Flexible working, subject to agreed responsibilities and service requirements.

Apply now

Tell us about yourself.

Complete the application questions below. Your answers will be emailed to the ShapeU management team.

Full name *Contact telephone number *Email address *Current location *Previous customer service or administration experience *

Your experience and confidenceHave you previously worked in a remote or home-based role? *Are you confident making outgoing telephone calls? *Do you have experience chasing outstanding payments? *Have you dealt with customer complaints? *Have you prepared or followed up customer contracts? *

What days and hours are you available? *What payment rate or arrangement would you be looking for? *When could you start? *Why do you feel you would be suitable for this position? *

CV submission

CV file attachments aren’t supported by this website’s application email at present. Please email your CV separately to shapeucleaningservice@gmail.com with “Remote Assistant CV” and your name in the subject line. Your application answers will be sent separately.

By submitting, you agree that ShapeU Cleaning may use these details to review your application and contact you about this opportunity.